The issue affecting SAML authentication via the Captive Portal in the Sign In service has now been resolved.

SAML login through the Service Gateway is fully operational again. Admin Portal and Self-Service Portal were not impacted during the incident.

We are currently experiencing an issue affecting SAML authentication when logging in through the Captive Portal via the Service Gateway in the Sign In service.

This issue does not impact SAML login to the Admin Portal or the Self-Service Portal. Those services remain fully operational.

Our engineering team is actively investigating the issue. Further updates will be provided as soon as more information becomes available.